Tuesday, 6 March 2012

Cannot connect to printer 0xe7

It seems that this error has numerous fixes and one thing in common windows Vista/7.  After fixing this issue a number of times at different client premises this one was the easiest to resolve yet just as awkward to troubleshoot.  Its seems that this error was occurring even when the administrator was logged in.

I'll list the symptoms below which some of these led me in the wrong direction:

Windows 7 Is installed
Administrator Logged in
All other printers working fine on server
Can connect to printer from Windows XP
Different drivers tried and tested
Can load printer locally via IP and via SHARE-NAME and print successfully from Windows 7
Cannot load printer from server via point and print on Windows 7

All these aspects drove me every which way possible from loading different drivers, service packs, fixes and GPO editing.  Finally i stopped blaming Windows 7 for the problem and blamed the server.

Server was running Server 2008 x86 the printers had been migrated from Server 2003 although no major issues had occurred from this other than 2 missing drivers and a missing print processor.  I decide to bite the bullet and go all out.

FIX: I deleted the printer from the server and recreated it using an updated driver.  This then made it able to connected to the printer from a windows 7 machine without having to load anything or change permissions.

So if you are having this issues and you have tried everything but deleting it, then go for it.  Make sure you note down the exact share-name and other aspects so you can reconnect to the printer from PCs that have it already connected.

p.s If this solution doesn't help there are a million more.

-Fr33ze