IdeaPOS and the Hidden Pending Sale

So IdeaPOS client rings up and says that they can't do an end of shift because a message pops up and says "You can't perform and end of shift when there is a pending sale".  So onto the back office machine i go and do a pending sales report, sure enough there is a pending sale.

I go back to one of the tills and hit the pending sales button, but .... Nothing.... i also look at the table map and all the bar tabs, but nothing.

This confused me so what i had to do was click on Setup, Yes/No Options and click Misc.  Option 20 - Prevent end of shift when there is a pending sale.

Now this is ONLY temporary because if there is an on going issue with sales then it needs to be addresses.  Also if you have a multi laned site then you should be using the POS Server which keeps all the tables and pending sales centralised so that if there is a change on a table all other lanes know about it.  Also if the POS Server is unavilable then you cant use tables feature until you change the POS Server location.

So after contact with IdealPOS they said for me to check to Table Summary button, what drew them to this conclusion was that when i did a pending sale report to totals were displaying as if they were oweing.

The next day i revisted the site only to find that the pending sale had gone, so unfortunatly it had fixed itself or someone had come across the pending sale and removed it.

So these places here are where to check to find a pending sale:

1. Pending Sale Button
2. Tables
3. Bar Tabs
4. Table Summary Button on table map

There is also away to remove pending sales by deleting it from the clear data section of the utilities menu item.  Tick the box and then overwrite the other databases.

Before you do any work on a site do a BACKUP so that you can recover from anythign that may go sideways.

-Fr33ze